A: The funny thing is, this can easily be the lengthiest explanation we write here. Reason being, we're just too legit to quit ;) so get ready for the boring stuff.
Basically all payment providers offer buyer protection, including us, (read more). More Specifically Paypal which is most commonly used has a special buyer protection set up for you, and you can checkout using Paypal without a Paypal account.
You might've discovered us on Google Shopping, Facebook or Instagram. We have met all requirements to become a google trusted store. We must follow strict policies required by Google, Facebook & Instagram in order to sell & advertise on their platforms.
We're also an approved "Amazon Seller" which enables any customer with a Amazon account to checkout with Amazon pay using their own Amazon account.
Below is a link from Amazon that should make you comfortable knowing we have been approved to accept payments via Amazon pay amongst other major platforms like PayPal, Google Pay, Apple Pay and more.
We ship from our Brooklyn N.Y. Headquarters via USPS Monday through Friday, it takes anywhere between 1-3 days depending on your city.
There's First Class, Priority and Express options on check out that are calculated by USPS, we do not make up the shipping rates. Fees are calculated by USPS and based on the weight of package and zip code.
(If you do not see First Class as a option, its because your package weighs more than their limit).
Once you place an order you will receive a order confirmation, following that, you will get 3 shipping confirmations. You will get a USPS tracking number that will direct you with just one click to www.USPS.com tracking page with the status of your shipment.
Shipping emails from Head Crack NYC:
1. When your order is prepared for shipment, you'll get a email that says "Your order has been shipped".
2. When your order is in transit, you'll get a email that says "Your order is out for delivery".
3. When your order is delivered, you'll get a email that says "Your order has been delivered".
Sometimes we're able to catch invalid address's and will contact you ourselves to make sure it's corrected. However, you can reach us via our contact page, please include your order # that starts with "456".
Absolutely, It's actually a requirement by Google in order for us to be a "Google Trusted Store" we must provide customers up to 14 days to return or exchange an item. Covid-19 Rules: You can not return or exchange a face mask, reason being, you would not like it if we sold you a mask that someone else tried on.