Return & Exchange Policy

  • Returns must be in their original condition and delivered to Head Crack NYC within 14 days of receipt of goods. 

  • Cost of shipping for returns is required to be paid by the customer. Once we receive and inspect the returned item(s), Head Crack NYC will issue a refund for the original purchase price, excluding the shipping cost.

  • Exchanges are available for items in their original condition, and equal order value. Exchanges are only valid within 14 days from the purchase date.

  • The cost of shipping for exchanges is the customer's responsibility to and from Head Crack NYC. 

  • Mailing Address: Head Crack NYC, 2271 East 14th Street, Brooklyn NY, 11229.